Customer Service Representative

Are you…

Interested in working for an international and diverse company?

Interested in developing your career in a leading Printing, Coding and Marking industry?

Looking for a friendly and supporting team?

If so, read on!

It’s likely you have purchased or used a product touched by Videojet Technologies this week. From freshness dating to track and trace coding, our technologies help ensure products sold across the globe are authentic and safe for consumers to use in the food, beverage, pharmaceutical, and industrial marketplaces.

We recognize that people come with a wealth of experience and talent. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions.

You Customer Service Representative are responsible for interacts with customers over the phone or via email to identify needs and determine appropriate action or escalate for further review. May provide quotes, process sales order, document customer complaints, and respond to customer service needs, including shipment, billing and warranty issues, and basic product inquiries.

In this role, a typical day will look like:

• Entering the machine approvals received into the Navision system.
• Following up new customer openings with sales team and ensuring that missing documents are completed.
• Collaborate with the field sales team and other departments to ensure customer satisfaction.
• Creating new accounts in Navison in accordance with the financial system.
• Tracking the cargo and informing the relevant department & customers.
• Making the necessary Credit safe inquiries. Keeping the Credit Safe list up to date.
• Making the necessary Visual compliance inquiries.
• Organizing domestic/international sample organizations and making necessary notifications.
• Sending accessory offers and tracking their approval.
• Responsible for monthly rental invoices and operational rent invoices process.
• Submission of rental machine return notifications to the Sales and Service department whose contract has expired.
• Tracking warehouse returns of machines whose rental period has expired.
• Tracking and reporting of replacement vending machine returns.

The essential requirements of the job include:

• Bachelor's degree in business, economics, engineering, or related fields
• Minimum 3 year experience in Customer Service roles
• Excellent communication, negotiation, listening, and problem-solving skills
• Proficient in MS Office, Outlook, Salesforce
• Ability to work under pressure and handle multiple tasks, prioritize, and manage time effectively
• Fluent in English and Turkish

At Videojet Technologies, a Veralto Company, safeguarding food, medicine, and essentials everyone, everywhere has a right to know that the food, medicines, and packaged goods they rely on are safe. This is where Videojet Technologies, a global leader in product identification, provides innovative coding and marking solutions that helps customers ensure product safety and improve their productivity.

Videojet is proud to be a Product Quality & Innovation company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the World’s Most Vital Resources.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.