Product Support - Lift Trucks

Company Description

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community, and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Job Description

Job Position : Product Support - Lift Trucks

Location - Near any big Airport in the US

Assist Konecranes dealers and Konecranes Key Account Customers in order to develop, support and control BU Lifttrucks Service and Product Support in North America for all Konecranes product lines. Focus on customer satisfaction and on Konecranes machines quality, in order to promote further business of new equipment and parts on a profitability manner. Areas of responsibility include North America West, Canada West and Mexico.

JOB RESPONSIBILITIES:

Develop the dealers network by:

Teaching on the process of carrying out Assembly and Commissioning of new Konecranes Lift Trucks Products. Coordinate / execute the assembly and commissioning process in areas where there are no dealers.

Verify that the product match current specification and quality.

Supervising and trouble shooting in field as well as over phone and email.

Giving theoretical classroom and practical hands-on technical training for customers and dealers.

Visiting customers/dealers to give technical advice and support the product in order to point out / generate business opportunities.

Reporting of non-conformities and technical issues on a clear standardized manner.

Ensure that Konecranes Warranty Policy is correctly interpreted and processed.

Support the sales force with any technical requirement or non-conformity by customers / dealers.

Ensure that Konecranes warranty policy of Konecranes Lift trucks is properly applied.

Contribute with suggestions on developments of service against new demands, profitability criteria´s, as well as on-going improvement on quality.

Take decisions about service measurements in the field.

Plan travels to and from customer / dealers for Product Support functions.

Perform other duties as assigned

Qualifications

REQUIRED SKILLS & COMPETENCIES:

Skills needed to perform the job well.

Good PC skills.

Bilingual is desired but not required. English a must. Spanish desired.

EDUCATION & EXPERIENCE:

Experience on Machinery Aftersales support or similar industries; so to have a good Technical background (knowledge on hydraulic and electrical systems, engines and transmissions, spare parts manuals, etc.).

OTHER REQUIREMENTS:

Availability to travel frequently.

Reside near a major airport.

Additional Information

What we offer:

Benefits: Medical Plan, Dental, Vision, 401k plan with a match from day one, identity theft protection, accident insurance, travel insurance and so much more!

Vacation: 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.

Sick Leave: 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service

Holidays: 10 paid holidays per year

Konecranes moves what matters. Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. We are an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled/Other Protected Category.

Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.