Technical Sales & Service Manager, ANZ

Responsibilities

• Developing a complete understanding of key account needs.
• Developing a solid and trusting relationship between major key clients and company.
• Resolving key client issues and complaints through effective communication within Sherwin Williams and customers.
• Provide technical support to assist with customer issues and new product introductions.
• Expand the relationships with existing customers by working with Technical to propose solutions that meet their objectives, and support customer line investigations.
• Work with team members to ensure the correct products and services are delivered to customers in a timely manner. Include forecasting based on customer information and usage.
• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members.
• Analyzing client data to provide customer relationship management
• Study the market and look for new opportunities.

Qualifications

• FORMAL EDUCATION:
• Required: Bachelor’s degree or above
• Preferred: Degree in Chemistry, Chemical Engineering or Business Administration
• KNOWLEDGE & EXPERIENCE:
• Required: At least 5 years of relevant Sales / Technical experience
• Preferred: Good communication and writing skills.
• Good understanding of Microsoft software.
• Good understanding of databased systems.