Deputy Program Manager - Military Family Respite Care Program

• Location: Remote (United States); nationwide program supporting Army installations
• Employment Type: Full-time with benefits (W-2)
• Schedule: Monday through Friday, core business hours 7:30 AM to 4:30 PM Central Time
• Agency Environment: Army Community Service Exceptional Family Member Program; nationwide federal family-support contract

Position Overview

CLFC Healthcare & Communications is hiring a Deputy Program Manager to serve as the designated alternate program leader for a nationwide respite care program supporting military Families with exceptional family members. The Deputy stands in with full authority whenever the Program Manager is unavailable and carries day-to-day operational ownership of intake timeliness, provider matching, and documentation compliance.

This is a leadership seat for someone who has managed healthcare or social service operations and understands the rhythm of military family support programs: the deadlines are family-facing, and the standard is continuity of care without gaps.

Key Responsibilities

• Act with full Program Manager authority during any absence; maintain seamless availability to the Government customer during core business hours.
• Supervise the family intake and provider matching pipeline: packet processing, initial family contact, documentation validation, and match proposals on contract timelines.
• Monitor personnel file compliance so every provider file is complete and current before any service is delivered.
• Run weekly open-case reviews and prepare program status reporting.
• Coordinate escalations: provider no-shows, evolving family needs, and remote-location coverage cases.
• Support quality control execution, including root cause analyses and corrective action verification.

Required Qualifications

• Bachelor's degree in a related healthcare or social service field.
• 5 years of management experience in healthcare or social services.
• At least 3 years supporting military families or similar populations.
• Ability to favorably complete federal background screening requirements.

Strongly Preferred Qualifications

• Case management or special-needs program experience.
• Experience with remote management of distributed staff or services.
• Federal or state contract operations experience with documented performance standards.
• Military spouse, veteran, or military family background.

Compensation and Engagement Details

• Annual salary of $77,000 to $93,000 with full benefits: health, dental, and vision coverage, paid time off, federal holidays, and retirement plan.
• Remote-first role on a multi-year nationwide program.
• Clear succession path to program leadership.
• Professional development support.

About CLF Consultants LLC

CLF Consultants LLC (DBA: CLFC Healthcare & Communications) is a federal, state, and local healthcare staffing and language access services organization. Our network of more than 500 healthcare professionals and more than 200 interpreters supports nationwide coverage. Equal Opportunity Employer.