Avionics Technical Support Engineer

About Acron Aviation (Avionics – Aftermarket):

Acron Aviation designs, engineers, and manufactures certified avionics systems that support safety-critical flight operations across commercial and military aviation. Our avionics portfolio includes surveillance, recorders, displays, and related systems developed in regulated environments and deployed on aircraft worldwide. Through our Aftermarket organization, we support operators, OEMs, and maintenance providers by delivering technical expertise, product support, reliability improvements, and lifecycle sustainment solutions that maximize system availability and customer value. This work requires close collaboration across engineering, operations, quality, and customer support teams to ensure safe, reliable, and effective in-service performance.

Job Title

Avionics Technical Support Engineer – Aftermarket

Position Summary

We are seeking a motivated Technical Support Engineer to provide high-quality technical support for a range of avionics systems, including flight recorders, electronic standby instruments, SATCOM, TCAS, and TAWS. This role is well-suited for candidates with a strong technical foundation and a passion for problem-solving who want to build deeper expertise in aviation technology.

As part of the technical support organization, you will assist customers with troubleshooting, maintenance, and operational guidance while collaborating closely with internal teams to resolve issues and improve product performance. The role also emphasizes the use of automation and AI to improve field service outcomes, including faster diagnostics, smarter maintenance workflows, and automated reporting, with a continuous improvement mindset focused on reducing repeat issues and improving uptime, quality, and response time.

Key Responsibilities

• Serve as a primary point of contact for customer technical inquiries, ensuring timely and accurate support
• Assist in troubleshooting and diagnosing issues related to supported avionics products
• Use Salesforce to track, manage, and document customer interactions and support cases
• Support continuous improvement initiatives related to technical support processes and tools
• Participate in product reliability reviews and assist in identifying trends in failure modes
• Collaborate with engineering teams on root cause analysis and corrective actions
• Contribute to the development of service bulletins and technical documentation
• Assist in creating and delivering customer training related to product installation, maintenance, and repair
• Provide input for proposals, quotations, and product support agreements as required
• Travel internationally to customer sites and other Acron facilities as needed to provide on-site support and product training
• Communicate clearly and effectively with customers, peers, and leadership, delivering presentations appropriate to technical and non-technical audiences

Required Qualifications

• Bachelor’s degree in Engineering, Aviation, or a related field, or equivalent technical experience
• 2–5 years of experience in technical support, avionics, or a related field preferred
• Basic knowledge of digital electronics and RF systems; familiarity with avionics systems preferred
• Strong analytical and troubleshooting skills
• Excellent verbal and written communication skills and the ability to collaborate across teams
• Self-starter with a strong work ethic and willingness to learn and grow
• Proficiency in Microsoft Office
• Proficiency in Salesforce
• Experience using automation and AI tools to streamline workflows and improve operational efficiency
• Demonstrated a continuous improvement mindset, with the ability to evaluate processes and implement more effective ways of working
• Ability to adopt and promote automation and AI tools to improve team speed, quality, and execution

Preferred Additional Skills

• Experience supporting commercial avionics products in a customer-facing or technical support environment
• Familiarity with flight recorders, electronic standby instruments, SATCOM, TCAS, TAWS, or related avionics systems
• Experience preparing technical documentation, service bulletins, or customer training materials
• Exposure to reliability analysis, root cause investigations, and corrective action processes
• Experience working with airline, OEM, MRO, or aviation customers
• Understanding of aviation maintenance practices and operational environments
• Ability to work effectively across global teams and multiple time zones