Wholesale Operations Assistant

Purpose and Objective

This role serves as a primary point of contact for wholesale customers, ensuring timely and accurate order processing, product information, and issue resolution. The Wholesale Operations Assistant will deliver exceptional service that strengthens client relationships, supports sales growth, and maintains operational efficiency across all wholesale channels.

Job Responsibilities and Duties

• Provide outstanding customer-facing support and interactions.
• Respond to customer inquiries with consistency and quality in adherence to the Company's Service Level Agreements.
• Interpret customer intentions to proactively solve problems and recommend solutions from all current product offerings.
• Process administrative items, respond to email inquiries, stock checks, and other general inquiries.
• Anticipate, answer, and address customers’ needs and provide support when needed.
• Work to resolve customer service issues in a timely and thorough manner.
• Assist with improving the Partner Service experience by increasing accuracy and efficiencies for the customer.
• Work alongside the sales team to support key tasks during seasonal sales markets held four times a year.
• Support sample management and logistics for wholesale partners, e-commerce collections, and social media content shoots.

Knowledge, Skills, and Ability Requirements

• High school diploma/GED required.
• Computer literacy with Microsoft Office software programs – Excel skills are a must.
• Minimum of 1-2 years of proven customer service experience.
• NetSuite experience strongly preferred.
• Strong communicator (written/verbal).
• Ability to work collaboratively with employees at all levels in all departments.
• Interest in being an acute problem-solver with critical thinking skills.
• Maintain organization and attention to detail while multitasking in a challenging, fast-paced environment.
• Ability to learn and retain extensive knowledge of products.
• Brand familiarity preferred.

Who We Are

Founded in 2014, AMIRI is a global luxury house based in Los Angeles. The brand’s intrinsic California spirit is deeply rooted in authenticity and creativity, with collections influenced by Hollywood and infused with West Coast skate and music culture.

The brand’s trajectory has followed a clear global strategy, with biannual shows at Paris Fashion Week, a robust international wholesale business, and a growing retail Flagship footprint. The brand's first stand-alone boutique opened on Rodeo Drive in 2020, and AMIRI has since expanded to twenty storefronts in key cities including New York, Miami, Las Vegas, Dallas, Chicago, Tokyo, and Dubai.

AMIRI’s culture and contemporary vision prioritizes quality, creativity, and innovation in every facet of the business. Founder and Creative Director Mike Amiri continues to safeguard and shape the artistic vision of the brand and design studio.

As the brand’s presence expands globally and is one of the fastest-growing businesses in the U.S. luxury fashion market, AMIRI is looking for visionary individuals with a creative and entrepreneurial mindset to join our team!