Customer Service Specialist

Job Description

Due to continued growth, our Client, a Wem based manufacturer and supplier of unique, market leading, high performance,environmentally friendly, innovative technologies and equipment seek to recruit a customer services specialist.

The ideal candidate in this role will:

·Communicate courteously with customers by telephone, email, letter etc

·Provide International Sales and Marketing Support

·Provide prompt help and advice to customers that use,or potentially use the organisation's products or services

·Produce information for customers/potential customers involving the Sage and Office software packages e.g.quotations

·Keep accurate records of discussions and/or correspondence with customers

·Process customer orders including the organisation of haulage

·Analyse data to determine the level of customer satisfaction the company is providing and producing reports accordingly

·Contribute to the quality management systems for customer service activities

·Be a team player and work within the team to deliver an exceptional standard of customer service

·Learn about the company’s products or services and keep up to date with industry updates

Essential:

·A well-­-rounded experience of delivering customer service in a demanding B2B environment

·Experience of dealing with export customers, export consignments,commodity codes, shipping and logistics etc.

·Computer literacy

Desirable:

·Familiarity with Sage

·Foreign languages beneficial

If you wish to apply to this exciting and progressive position which offers a competitive salary between £22K-25K per annum, please send your CV to James at Red Recruitment today!

*We aim to reply to all applications within 48 hours. By applying for this position you give your consent for us to keep your CV for up to 3 months. In the event that you have been unsuccessful for this position, we will retain your details should anything else suitable become available. Please request in writing should you not wish us to retain your details for this purpose. Your details will not be shared with any third party without your express permission.