Store Supervisor

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.

POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

What You Will Achieve:

• Store Sales: Responsible for achieving store sales targets, which include goal decomposition, task follow-up, Data Analysis, formulating performance improvement plans, and so on.
• Support Store Manager for store clerk interviews, entry, teaching, team building, employee care, etc.
• Supporting the Store Manager in the daily operations of the store, ensuring that it runs smoothly and efficiently.
• Overseeing staff, managing inventory, providing excellent customer service, and helping to achieve sales targets.
• Acts as a key point of contact between the Store Manager and the store team, ensuring that company standards and procedures are maintained.
• Track and report on individual and team sales performance, highlighting key achievements and areas for improvement.
• Ensure the sales floor is well-organized, fully stocked, and visually appealing to maximize sales opportunities.
• Monitor stock levels and communicate replenishment needs to the store manager or visual merchandising team.
• Assist in analyzing sales trends and customer feedback to identify opportunities for boosting sales and enhancing customer experience.

What You Will Need:

• 2-4 years of experience in retail sales, with at least 1 year in a senior or supervisory role.
• High school diploma or equivalent; Bachelor's degree in business, retail management, or related field is a plus.
• Proven ability to meet and exceed sales targets.
• Strong customer service orientation with a passion for retail and customer engagement.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work in a fast-paced environment, multi-task, and adapt to changing priorities.
• Proficiency in using POS systems, inventory management software, and Microsoft Office.

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees

because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship,

imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of

any other status or condition protected by applicable federal, state or local law.