Payment Customer Service Specialist

Payment Customer Service Specialist (Chinese Speaking)

Location: Dubai, UAE Job Type: Full-Time

About the Role

We are looking for a proactive chinese-speaking Payment Customer Service Specialist to support clients using our payment solutions. The successful candidate will manage customer relationships, coordinate payment operations, resolve service issues, and ensure a seamless customer experience.

Key Responsibilities

• Build and maintain strong relationships with clients, providing timely support and account assistance.
• Coordinate payment settlements and monitor settlement progress to ensure timely and accurate processing.
• Monitor payment operations and identify service issues or transaction irregularities, escalating when necessary.
• Handle customer inquiries, service requests, and complaints in a professional and timely manner.
• Assist clients in increasing business activity by providing operational support and recommending appropriate solutions.
• Prepare operational reports and maintain accurate business records.
• Collaborate with internal teams to improve service quality and operational efficiency.
• Perform other customer support and operational tasks as assigned.

Requirements

• Bachelor's degree or Diploma in Business, Finance, Customer Service, or a related field.
• Previous experience in customer service, operations, account management, or the payments industry is preferred.
• Excellent English communication skills, both written and spoken.
• Strong customer service, interpersonal, and relationship management skills.
• Ability to prioritize tasks and work effectively in a fast-paced environment.
• Strong analytical and problem-solving abilities.
• Proficiency in Microsoft Office, particularly Excel and Word.
• Self-motivated, detail-oriented, and able to work independently and collaboratively.

Preferred Qualifications

• Experience in payment services, fintech, payment operations, cross-border payments, digital payments, or transaction processing.
• Experience supporting international or overseas business clients.
• Experience in online gaming, e-commerce, or other high-volume transaction environments is an advantage.

Benefits

• Competitive salary package.
• Career growth and professional development opportunities.
• Collaborative and dynamic work environment.