Customer Service & Administrative Processing Specialist

🔹 Job Summary

LaneStaffing is seeking detail-oriented and customer-focused professionals for a high-volume administrative support assignment in a structured office environment.

This role requires individuals who are comfortable working with sensitive information, performing detailed data entry, responding to public inquiries, and supporting time-sensitive operations. Ideal candidates thrive in fast-paced environments, demonstrate professionalism, and maintain strong attention to detail.

🔹 Key Responsibilities

• Accurately enter and update records in internal systems
• Review documentation for completeness and accuracy
• Respond professionally to inbound calls and email inquiries
• Provide accurate information regarding processes, timelines, and requirements
• Maintain confidentiality of sensitive records and information
• Prioritize daily assignments and meet processing deadlines
• Investigate and resolve discrepancies requiring follow-up
• Work collaboratively in a team-based office environment

🔹 Schedule

• Monday – Friday, 8:00 AM – 5:00 PM
• Some late nights and weekends required during peak operational periods

🔹 Minimum Qualifications

• High school diploma or GED
• At least 1 year of clerical or office experience
• At least 2 years of customer service experience
• Minimum typing speed of 35 words per minute
• Strong attention to detail
• Professional phone and email etiquette
• Ability to handle confidential information with discretion

🔹 Preferred

• Experience in high-volume processing environments
• Bilingual (English required; Spanish, Vietnamese, Mandarin, or Chinese highly preferred)
• Familiarity with Microsoft Office (Excel, Word, Outlook)

🔹 Work Environment

• Office-based setting
• Extended computer use
• Occasional lifting up to 30 lbs
• Must be comfortable sitting for extended periods

🔹 Additional Requirements

• Must pass background screening
• Must be able to commit to the full project timeline (February – October 2026)